Mutua Madrileña: coaching a escala para evolucionar el liderazgo

At Mutua Madrileña, coaching forms part of its development and leadership strategy and, to bring it to a greater number of professionals, the company has DCX, Digital Coaching Experience, from EEC Consultoría.

«Coaching is a very powerful tool for the development of our professionals,» explains Arancha Garoz, HR Manager at Mutua Madrileña, who sought the support of EEC Consultoría when «we were looking to scale coaching within the organisation».

For Arancha, coaching processes have a direct impact on behavioural change and the development of leadership skills: «The impact can be seen in that day-to-day life.».

This is also confirmed by those who have lived through the process. Montse Mariana, Data Director, highlights that coaching «has been very surprising and positive» and that «to this day I still apply it». José Ignacio Lillo, International BP, for his part, explains that it has helped him to «frame certain situations from another point of view» and to manage them «with more calm, with reflection and from a radically different perspective».

DCX combines one-to-one support from professional coaches with a digital experience that facilitates access to, management and tracking of processes. A solution that makes it possible to integrate coaching into organisational development strategies, whilst maintaining personalised support and adapting to the needs of each professional.

Launched in 2023, DCX Digital Coaching Experience It has already supported more than 1,500 cases across 15 countries and in six languages, with year-on-year growth of 40%, an average satisfaction rating of 4.95 out of 5 and an NPS of 90.

In this video, professionals from Mutua Madrileña share their experience, the insights they have gained from the processes and how they are applying them to their daily work.