Susana Cortés, Head of Human Resources at Novartis Spain, shares the transformation and development generated in the culture of Novartis as a result of the participation of people from the organisation in training and projects designed by Escuela Europea de Coaching and EEC Consultoría.
The Human Resources Director of Novartis Spain shares her experience and the journey of personal and professional growth that it has meant for her and the people in her organisation to come into contact with the skills and tools provided by Escuela Europea de Coaching through coaching training as well as specific consulting and business coaching projects.
In this video interview shared by Escuela Europea de Coaching, Susana Cortés describes how collaboration with EEC Consultancy has been a catalyst for the personal and professional growth of Novartis employees, generating a significant impact on their leadership styles and communication skills.
Impact on leadership
In this sense, Susana Cortés assures that Novartis has embraced coaching in different areas and functions and highlights the positive impact it has had, continues to have and the potential that can still be harnessed.
On a personal level, she notes that the training has had an impact on her own leadership style and highlights a greater empathy and closeness in her approach in each of her conversations. Thus, she says that thinking about Escuela Europea de Coaching is to think of a personal journey in which she was able to get to know herself from a totally different perspective and start using tools that she did not have.
20 years accompanying people and organisations
On the occasion of the celebration of 20 years of the Escuela Europea de Coaching, Susana pointed out the tremendous work they have done with all those who have participated in the training and coaching processes and wished the School continued success for another 20 years and to continue to enjoy these processes that bring peace and happiness to those involved.
